A property owner recently emailed me to send them our “tenant relations program.” I responded with an email that began, “Our tenant relations program?” I asked. “Uh, we don’t have a tenant relations program. It is not a list of tasks that we do. It is more foundational than that. It is who we are and permeates all our relations with tenants.” The email went on to list what follows:
All of our service staff who relate to tenants (Brian, Ingrid, Sarah, Jessica, Julia, Marc, Luis, Matt & Kelly Kelly and the 30 vendors we employ on a regular basis such as plumbing or a/c service) have a service rather than a sales orientation. Jessica, for example, has worked as a genius at Apple. Luis, one of our two in-house handymen, is a paramedic/firefighter and spent seven years working for ServPro doing the same kind of work he assists us with. I was a pastor for 20+ years. We are all people people.